The Price of Not Paying Service Charges to Samsung

Looks like Samsung is diversifying into the F&B industry. Else they would not have gotten the 'pay me service charge or Iwill not serve you properly mentality into their heads.

I am in a very pissed mood.

Long story short:
1. 2.00pm Wait to be serve at customer service
2. 2.30pm Left phone with them. Stated collection time: 5.00 pm
3. 5.00pm Reached center. Got feedback by customer officer have to wait for them to finish 60 customers in queue before I can collect my phone.
4. 5.15pm WTF. Send them a negative customer feedback email using the free internet provided by them at the service center.
5. 5.30pm WTF still waiting. Approach customer officer number 2 to try my luck. She passed her will saving throw.
6. 5.45pm WTF still waiting. Still plenty of customer in the center.
7. 6.00pm Went to approach the customer officer who serve me earlier. Thank goodness he responded and brought out my phone.
8. 6.05pm Out of Samsung Service Center. (Note: it only take 5 minutes to check everything is okay)

Summary of my email to Samsung.
'I would like to feedback to you on the horrid service I am experiencing now at the plaza singapura service center. I believe the problem here is that Samsung SC has failed to deliver as promise. I have passed the phone to your side for an upgrade for 2.5 hours and the collection slip clearly states the time of collection to be 5.00 pm. And when i am here your customer service officer states that have to wait for them to clear the other 60 customer in the queue before they can attend to me who obviously only need 5 min of their time to collect my phone. Afterall the collection time is 5 pm as per stated. I would estimate that will need another 1-2 hours more before they can finish all the customers.

Thank you for your precious time and hope that you understand that my time is just as important to me as it is to you.

Plus side:
It is fun giving them such feedback thru their website using the free internet provided by them. Afterall they made me wait so long.